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Asking questions to build relationships

A Founder's Notebook

From Starting Anew by Apple SVP Retail Angela Ahrendts:

My father used to always say, “Ask questions, don’t make assumptions.” Questions invite conversations, stimulate thinking, break down barriers, create positive energy and show your willingness to understand and learn. Questions show humility, acknowledgement and respect for the past, and give you greater insights into both the business and individuals. And don’t be afraid to ask personal questions or share a few of your personal details. Talking about weekend interests, family and friends can give you a more complete view of your peers and partners, their passion and compassion. Building a relationship is also the first step in building trust, which quickly leads towards alignment and unity.

Notes:
(1) I’ve written about the value of asking questions before. Angela Ahrendts adds a new perspective: questions as relationship builders.
(2) Cf. How to ask great questions.

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